Services

Client Grievance

A grievance is any complaint which states that a staff member, a department or an agency has treated a client unjustly or unfairly, has denied, involuntarily reduced or terminated services or has violated a client right as described by an agency policy, a Department of Mental Health and Addiction Services (DMHAS) policy or state or federal law.

As a client of Harbor Health Services, Inc. (HHSI), you have the right to express concerns about agency services, policies or staff. If you are unable to resolve a problem or feel that your rights have been violated, you may file a formal grievance. Instructions on how to file a grievance are listed below.

1. A grievous event must be filed within forty-five (45) days of the violation, unless good cause is shown for a late filing.


2. A grievance should be filed in writing with the Client Rights Officer. Complaint forms are available in the Client Rights Office.


3. If necessary, you may ask another individual for help in completing the form. You may also appoint, in writing, a representative of choice to assist in pursuing the grievance.


4. You can expect a response in writing from the Client Rights Officer within twenty-one (21) days of filing the grievance. This may be extended for (15) days with special circumstances. Any response should include information about your right to appeal.
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6. Filing a grievance or complaint will not result in retaliation or barriers to service.


7. Upon request, you can obtain a complete copy of the Grievance Procedure policy from the Client Rights Officer.

Client Rights Officer
Nancy Patrick
13 Sycamore Way, Branford, CT 06405
(203) 483-2667 x231
npatrick@harborhealthservices.org