MISSION, WHO WE SERVE, CORE VALUES, VISION

Mission: The Mission of Harbor Health Services, Inc. is to provide comprehensive community-based services for adults with serious behavioral health needs who live in our primary service area;  Branford, East Haven, Guilford, Madison, North Branford, and North Haven.

Who we serve: The agency specializes in serving adults with severe and persistent mental illness and/or substance abuse disorders.  All services are voluntary.  Clients should be ready to make a commitment towards their recovery.

Values: We believe the following core values are necessary to achieve our mission: 

• Community-based setting
  A community-based setting is preferable to an institutional setting.
  
  
• Client-centered participation
  Clients and their natural support systems should participate in all phases of recovery and rehabilitation.

• Recovery-oriented services
  Services should promote positive outcomes that help clients reach their maximum personal potential.

• Safe and respectful environment
  Clients should be treated with dignity and respect.  Our services should be delivered in a safe environment; one that is culturally competent and nondiscriminatory.

• Competent staff
  Staff should be competent and skilled in their respective professions. Our CARF accreditation demonstrates a commitment to quality.

• Value-driven services
  The agency must be a financially sound organization that is accountable to our funding sources.  Organizational decisions and strategic planning are based on data.

Harbor Health Services, Inc. is guided by the following Vision:
We will be a leader in providing innovative, responsive, and cost effective behavioral health services of the highest quality.  Through ongoing strategic planning and comprehensive data driven quality management, services will continue to improve and develop to meet the changing needs of the clients and the community.  As a recognized leader in the field, Harbor Health Services, Inc. will continue to grow, enhance our fiscal stability and ensure that individuals affected by serious mental health and/or substance abuse issues achieve their maximum potential in the recovery process.

PHILOSOPHY OF CARE
Harbor Health Services, Inc. (HHSI) is committed to the highest quality behavioral healthcare and to working with Individuals through all phases of their recovery.  We understand that we are employed by the Individual and that they and their family deserve our utmost respect and our clinical guidance in order to form an effective therapeutic partnership.  Our overall objective is to collaborate with Individuals and their families in ways that help them achieve their full potential.

We recognize that there are many therapeutic techniques which may be used, and we will employ those techniques which are appropriate, clinically effective and have merit for each Individual.  We do this through a range of collaborative treatment and rehabilitative services such as client and family education, clinical and medical treatment, the development of resources and supports, and integration into the community.  We will implement interventions based upon each Individual’s stage of recovery and motivation to change.  Recovery planning is defined by the Individual and not their diagnosis.  We assist each Individual to acquire skills, a social network, and a meaningful sense of belonging in order to be satisfied in the environments of their choice with the least amount of on-going professional interventions.

HHSI carries forward its philosophy of care through a diverse group of well- trained and experienced staff, with unique abilities and expertise, who are dedicated to maintaining the highest ethical standards and complying with all governing laws and regulations.